Reporting to the Manager, Customer Care and Collection Development, this position is responsible for the setup of new and maintenance of existing customer accounts, resolving and dealing with customer problems and questions to ensure the satisfaction of Brodart Books customers with the products and services provided.

• Resolves customer problems and answer questions dealing with system configuration/setups, product content and functionality, billing and contracts to include appropriate referral and escalation or follow up with other internal service areas as may be necessary. Takes ownership of issues and ensuring problems are resolved promptly, completely and professionally;
• Manages individual contracts and renewals for customer base making inventory and allowance adjustments to the customer's subscriptions as necessary.
• Maintains an in-depth understanding of Brodart's technical products, support protocols, customer contact applications, and departmental procedures, as well as a basic knowledge of the company's other products and applications used by customers.
• Accountable for accuracy and timely completion of assignments, reports or other customer documentation and communications.
• Supports the needs of colleagues and the department as may be necessary or required.
• High School diploma or GED equivalent required.
• One to two years of customer service/sales experience.
• Previous library service or accounting knowledge preferred.
• Strong organizational skills and ability to prioritize tasks to handle multiple assignments in a fast-paced environment with competing demands of customers, internal as well as external.
• Excellent communication skills with the ability to consistently display a friendly, courteous positive and professional attitude in both words and actions.
• Proficient computer skills and ability to use Microsoft Office Suite products (Word, Excel, Outlook, etc.) and familiarity with relational databases preferred.
• Normal office environment, close and distant vision, using hands and fingers to handle and feel, talk and hear, sitting, lifting up to 10 lbs. frequently. Standing and walking, lifting up to 40 lbs. occasionally.

• This position is subject to scheduled overtime which may be required based on departmental needs.