General Summary:

Exceeds Transportation service expectations to regional store network by actively influencing inbound domestic, import and outbound shipments. Ensures communication channels are providing accurate and timely two-way communication with Store Operations, DC Operations, Carrier Management and Store Support Center Transportation.

Principal Duties & Responsibilities:

1. Provides quality customer service communications to Stores, DC Operations, Store Support Center Team and Carriers in a fast paced environment.

2. Utilizes effective decision making in the assignment of freight to dedicated carriers and fleet drivers to maximize utilization per truck and reduce transportation expenses.

3. Proactively drives the outbound carriers’ performance to ensure timely service.

4. Ensures compliance with dedicated drivers.

5. Trains dedicated carrier personnel and fleet drivers on seal integrity, trip sheet process, recycling cardboard, tote and repack return process as well as the trailer inspection process. (NC Fleet Only)

6. Maintains Kronos time system to include auditing/correcting punches and producing reports. Also enters all drivers trip expenses into Concur and Tripsheet database.

7. Cross-trains individual duties with those of peers to ensure all daily accountabilities are met.

8. Coordinates the timely pickup and delivery of all inbound tenders (backhauls) ensuring product is received in a timely manner.

9. Manages import container pools to ensure the DC has a plan for their efficient unload while eliminating unnecessary expenses.

10. Provides accurate data entry in all required management systems and data warehouses.

11. Supports claims process to ensure carrier/fleet procedures are being followed and departmental credits are received.

12. Identifies operational trends, provides analysis of root cause and implements processes to provide continuous improvement to the operation.

13. Maintains confidentiality of sensitive information.

14. Follows set safety procedures and guidelines to maximize personal safety.

15. Maintains an organized work area and promotes a safe working environment within the Transportation department.

16. Follows all Company policies and procedures.

17. All other duties as assigned.

Education: High School diploma or equivalent required. Some college preferred.

Experience: 3 to 5 years of customer service experience preferred. Previous experience working with DOT regulations, driver hours of service a plus. Must have a working knowledge of Excel and Word, capable of creating and manipulating spreadsheets and must be able to type 25+ words per minute.

Physical Requirements : Able to perform essential functions of the job, with or without reasonable accommodation. The Team Member should have adequate fitness level to meet the demands of frequent lifting, walking, standing, moderate climbing, occasional sitting, stooping and kneeling with or without reasonable accommodation.

Working Conditions : Team Member will work in a climate controlled (office) atmosphere; however there may be frequent exposure to the Distribution Center (non-climate controlled). Team Member may also be exposed to moving mechanical parts or equipment, fumes and airborne particles as regulated by OSHA. Associates may normally be exposed to and required to perform the handling, packaging, processing, storage, disposal or transport of hazardous materials, the operation of a motor vehicle, palletized equipment, machinery or power tools, repairing, maintaining or monitoring the performance or operation of any equipment, where the malfunction or disruption of which could result in injury or property damage, the operation, maintenance or oversight of infrastructure including, but not limited to, electric, gas, and water utilities, power generation or distribution and the extraction, compression, processing, handling, packaging, storage, disposal, treatment or transport of potentially volatile, flammable, combustible chemicals.

Availability: Team Member will perform shift work and must be willing to work overtime, weekends and/or holidays.

Communication Skills: Must be able to effectively communicate with co-workers and management team.

Customer Focus: Dedicated to providing the highest quality products and services, which meet or exceed the needs and requirements of internal and external customers.

Job Knowledge: Understands how businesses work and keeps up with trends affecting current job and the organization as a whole. Demonstrates the skills and expertise needed for success and is thorough, accurate and efficient while performing all job functions.

Problem Solving: Identifies problems and finds solutions to them. Isolates problem areas and uses appropriate techniques to solve them.

Quality Conscious: Is committed to achieving and maintaining high standards. Ensures own work is correct.

Relationship Management: Develops effective relations and works cooperatively as part of a team. Builds rapport easily and relates well to all types of people both inside and outside the organization. Willingly shares resources and information with other Team Members. Defines success in terms of the whole team and recognized the contributions of others.

Reliable: Consistent and dependable. Follows supervisors’ instructions. Respects Company policies and procedures.

Results Driven: Takes initiative and engages in work activities that have clearly defined and communicated end results.

Safety Conscious: Does not put self or others at risk of injury. Must be aware of personal responsibility in safety of themselves and others and acts accordingly.

Dollar Tree and Family Dollar are Equal Opportunity employers.