At TTEC, we’re all about the Human Experience. Elevated. As a Principal Operations Analyst in Krakow, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing

In this role, you’ll assist the EMEA leadership team in invoice optimization, forecasting and analyzing financial data. You’ll also monitor financial performance and provide insights and recommendations.

You’ll report to the Executive Director Sales Service Delivery. You’ll impact the business, the teams you support and the various departments that you partner with on a consistent basis through your analysis and recommendations.

During a Typical Day, You’ll

● Financial reporting and analysis, including budgeting, forecasting, variance analysis and Profit & Loss (P&L) management

● Coordinate and collect input data from financial analysts and stakeholders in different departments, check data integrity, summarize and convert data, run models, verify, analyze, and communicate output data

● Complete change requests accordingly, including reviews of impacts to all departments and contractual alignment

● Detail-oriented management across multiple databases necessary to provide real-time support and feedback

● Corporate with the global finance team in development of business presentations to communicate analysis results to senior audiences; clearly articulate outcomes of analysis to leadership teams

● Audit and validate sales results and performance scores

What You Bring to the Role

● At least 3 years’ experience in financial analysis and/or financial modeling

● Experience working with senior leadership, multiple stakeholders and executive leadership communication

● Ability to work independently and create detailed documentation

● Ability to process data accurately and put together team statistics and daily reports and templates

● Initiative and resourcefulness in finding solutions to address on demand requests

● High analytical skills to identify program trends, outliers, and performance behaviors

● Preferred: Experience in management consulting

What You Can Expect

● Knowledgeable, encouraging, supporting and present leadership

● Diverse and community minded organization

● Career-growth and lots of learning opportunities for aspiring minds

● And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

About TTEC

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

Title: Principal Analyst, Operations

Location: Poland

Requisition ID: 03RKZ