APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process (https://pennstateoffice365.sharepoint.com/:b:/s/KnowledgeBaseArticlesSharing/EfiwgKReZ4VAjprFZPKWUm0Bq_sU3KzTmERfpryq0esPKQ) . Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. (https://pennstateoffice365.sharepoint.com/:b:/s/KnowledgeBaseArticlesSharing/Eeys15Xva4hFokHVtbP1eGIB5i1WFLc-J3k9KHgrFYZ7mg) Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants (https://hr.psu.edu/sites/hr/files/Application_Process_for_External_Applications_Non-Penn_State_Employees_.pdf) .

  Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants (https://hr.psu.edu/current-employee/flexible-work-arrangements/out-of-state-notice?utm_source=workday&utm_medium=req&utm_campaign=Oct23&utm_id=out-of-state) .

JOB DESCRIPTION AND POSITION REQUIREMENTS:

Penn State IT is seeking two part-time Computer Lab Support Technicians! This role will:

• Respond to requests for assistance regarding the operation of campus computers designated for student use.

• Identify, troubleshoot, and resolve operational issues such as hardware failure, peripheral equipment failure, unresponsive computers, error messages, network disconnection, etc.

• Use standard diagnostic procedures to identify specific component failures.

• Set up or replace hardware such as hard drives, monitors, keyboards, physical connections, etc. for new or existing computers.

• Set up new and existing computers, printers, etc. with predetermined software. Monitor printers and respond to user print errors.

• Perform routine printer maintenance such as replacing toner, clearing paper jams, and checking physical connections.

• Identify and resolve printer hardware issues such as fuser and roller malfunctions.

• Set up printers and scanners as needed.

• Receive telephone calls from classrooms and computer labs; assist with routine issues.

• Transfer unresolved issues to the appropriate support individuals such as Classroom Technicians, OPP, Computer Lab Support Technicians, Media and Technology Support Services, etc. if necessary.

• Install and repair security devices to prevent theft and/or damage to equipment.

• Report device failures, theft, and damage to supervisor and/or University Police Services, as appropriate.

• Inventory and label equipment at assigned locations.

• Maintain inventory records.

• Maintain equipment in a clean and orderly fashion.

• Prepare desktop systems, printers, monitors, etc. for recycling and salvage, including but not limited to removal of data from computer hard drives.

• Log all equipment designated for recycling and salvage.

• Report facility and building issues to supervisor.

• Operate university vehicles as required.

• Lock and unlock labs as needed.

• Log actions when applicable to ensure complete and accurate documentation.

The following openings are available for Computer Lab Support Technicians:

20-hour "Weekday" Position

This position is part-time (20 hours/week) and starts at $17/hour. The desired shift is one of the following:

• Monday - Friday, 4 PM - 8 PM

• Monday - Thursday, 3 PM - 8 PM

• Monday - Thursday, 4 PM - 9 PM

The chosen candidate will select one of the shifts listed above.

8-hour "Weekend "Position

This position is 8 hours/week and starts at $15/hour. The schedule would be on Sundays, starting at 12 pm, 1 pm, or 2 pm, whichever the candidate prefers."

Please include which option (weekday or weekend) you prefer as well as your desired schedule during the submission of your application materials.

You will be required to operate a motor vehicle as a part of your job duties. A valid driver's license and successful completion of a motor vehicle records check will be required in addition to standard background checks.

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.

CAMPUS SECURITY CRIME STATISTICS:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here (https://police.psu.edu/annual-security-reports) .

Employment with the University will require successful completion of background check(s) in accordance with University policies.

EEO IS THE LAW

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Federal Contractors Labor Law Poster (https://affirmativeaction.psu.edu/files/2022/01/Federal-Contractors-Labor-Law-Poster.pdf)

PA State Labor Law Poster

Affirmative Action (https://policy.psu.edu/policies/hr11)

Penn State Policies

Copyright Information (https://www.psu.edu/copyright-information)

Hotlines

University Park, PA