Job Information
Titan America Customer Service Rep II in Sterling, Virginia
Titan Virginia Ready Mix has an immediate opening for a Dispatcher/Customer Service Representative in Sterling, VA. This is a salaried non-exempt position reporting to the Dispatch Manager. The primary responsibility of this position is to facilitate the highest level of customer satisfaction including order taking, dispatching, scheduling of drivers and deliveries, delivery efficiency, and inter-department communication.
Responsibilities:
Responsible for order taking, scheduling, dispatching and customer relations
Maintain efficient delivery controls through proper scheduling and accurate order entry into the dispatch system
Resolve transportation conflicts and handle unusual and difficult customer complaints
Provide customer support to ensure maximum efficiency
Embraces and enhances a performance based Safety Culture
Is positive and upbeat in all communications with customers and other departments
Relentlessly pursues a solution to every issue that a customer brings to them
Deep desire to exceed expectations of internal and external customers; not satisfied with just meeting expectations
Identify and communicate repairs and maintenance of logistics communication equipment
Qualifications and Skills:
High School education or equivalent required, secondary education preferred
Two to four years experience in dispatch or logistics required; construction industry experience preferred
Ability to work well under pressure; previous customer service experience in a high-pressure/high-volume environment required
Excellent PC skills, Excel, Outlook, and Word; previous experience with Trimble a plus
Familiar with geographical areas in Northern Virginia
Bilingual, English/Spanish a plus
Must be able to work flexible hours and overtime
Good telephone and 2-way radio skills; ability to deal with internal and external customers in a courteous and professional manner
Interested qualified applicants, please visit www.titanamerica.com to apply.
LinkedIn: https://www.linkedin.com/company/titan-cement-company-sa/?viewAsMember=true (https://www.linkedin.com/company/titan-cement-group/?viewAsMember=true)