Process Automation Controller – Santa Ana, Costa Rica

Are you passionate about enabling automation solutions that will make Financial Services more available to everyone? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then, it’s time to join Western Union as a Solutions Engineering Specialist.

Western Union powers your pursuit.

We are looking for someone critical to control, administer and coordinate the automated processes within our Global Operations organization. Your mission is to fully develop these processes using Robotic Process Automation (RPA) from research, testing, training, all the way through to post-rollout review and audit. You will also work closely with a variety of partners including business process owners, subject matter experts, and technical stakeholders, as you take full responsibility for the monitoring, control and support of the automated processes. The position will require to work every other weekend and will have a schedule of 2 to 9 pm.

Role Responsibilities

• Monitor automated work completed and allocate virtual machines (VMs) onto specific processes using the Blue Prism Control Room

• See resources (VMs/Robots) available and allocate them to a specific automated process.

• Monitor Blue Prism logs to provide information for debugging and troubleshooting when an event has terminated unexpectedly.

• Monitor Next in Queue items that are waiting to be picked up and worked by VMs/Robots

• Extract and report out worked items completed volumes and identify exceptions.

• Classify and identify system and business exceptions, report out and communicate with proper responsible for troubleshooting and resolution.

• Identify opportunities to improve and enhance the Virtual Workforce capacity.

• Liaising with SMEs from the business to understand downstream or upstream volume that impact the process.

• Implement process/operational changes that further increase the benefits of the automated process.

• Schedule process automation.

• The position will require supporting a variable schedule with every other weekend coverage.

Role Requirements

• High School bachelor's degree, university degree or automation certifications are a plus.

• Intermediate to Advanced English Level

• Unrestricted work permit

• 1+ years of experience with technical end-user support, solving business and technical problems.

• Presentation skills

• Proven customer support experience

• Understanding automation processes and/or experience with automation software (BluePrism, Power Apps, etc.) is a plus.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ( https://careers.westernunion.com/global-benefits/ ). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Costa Rica- specific benefits include:

• Asociación Solidarista

• Paid time off including extended maternity leave.

• In house company doctor services

• Continuing Education

• Transportation services options

• Parking spaces

• Hybrid work model

• Flexible Working Schedules if applicable

• Referral Program award

• Employee Resource Groups (ERG) and committees to volunteer with

• Carpooling Program

• Price Smart membership

• Pan American Medical and Life insurance

• Cafeteria Subsidy

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-SM1 #LI-Hybrid

Estimated Job Posting End Date:

05-21-2024

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.