We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

The opportunity

This position supports Global Wealth & Asset Management (GWAM) Technology – Operations Governance team. The role oversees the department’s asset inventory including application and security assets. Responsibilities involve data analysis including governance, compliance, reporting and reconciling data from various systems. The successful candidate will have a high degree of attention to detail, a strong understanding of data analysis including the ability to mine data to a granular level, and excellent written and oral communication skills. In addition, the role requires the ability to influence other peoples’ efforts without direct reporting relationships.

Responsibilities

• Manage the team’s ServiceNow intake queue to ensure requests are accurate, complete, and adhere to defined GWAM Technology standards

• Perform data reconciliation between various sources (LeanIX, ServiceNow/CMDB)

• Solicit asset inventory and related information updates with IT Owners and squads across GWAM Technology

• Investigate and collaborate with IT Owners to resolve asset inventory data inconsistencies

• Support asset inventory audit activities related to data compliance and governance process

• Research reporting and process improvement opportunities, conduct analysis, prepare recommendations, and facilitate efficiency enhancements

• Provide ServiceNow CMDB and LeanIX training and support to GWAM Technology staff

• Create and maintain documentation including training material

• Work with Global Technology System Management (GTSM) teams to improve and test ServiceNow and LeanIX tool

• Manage and support ad hoc assignments including reporting requests

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Excellent analytic skills

• Strong attention to detail

• Strong organization and facilitation skills

• Excellent English communication (both written and oral)

• Strong presentation skills for different audience levels

• Action oriented, creative and proactive thinker

• Easily shifts from working independently to collaborating in a team or group

• Assertive to ask questions and present innovative ideas to improve reporting and processes

• Ability to produce high quality reports and presentation material using MS PowerPoint, Visio, PowerBI

• Intermediate skills in MS Excel using pivot tables and v-look ups

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first cultureWe lead with our Values every day and bring them to life together.

• Boundless opportunityWe create opportunities to learn and grow at every stage of your career.

• Continuous innovationWe invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.

• Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .