We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

The opportunity

MBPS is officially registered as Manulife Data Services, Inc. but with an official trade name of Manulife Business Processing Services. MBPS is a Global Shared Service Centre providing Operations Administration, Finance & Investments, Contact Center, Claims, New Business and Underwriting, Actuarial, Legal & Compliance and Digital Information Services to Manulife Companies around the world. MBPS is headquartered in Quezon City, Philippines. MBPS has approximately 4,600+ employees across Manila, Cebu, and Chengdu (China).

We are a Global Shared Service Center for Investments and Finance consisting of highly motivated and experienced professionals committed to excellence in customer service. Our customers include Business Units across the group in Investment Division and/or Finance Functions. MBPS Investment and Finance has approximately 420+ FTEs across Manila and Cebu.

Manulife's Investment Division manages the Company's General Fund on-balance sheet assets and through Manulife Asset Management, manages assets for institutional clients and investment funds in key markets around the world. Manulife Asset Management also provides investment management services to affiliates' retail clients through product offerings of Manulife and John Hancock. The Division manages a broad range of investments including public and private bonds, public and private equities, mortgages, real estate, oil and gas, infrastructure, timberland, farmland and asset allocation strategies. The Division has physical presence in key international financial centers, including the United States, Canada, Hong Kong, Japan, the United Kingdom, and throughout Southeast Asia.

Responsibilities:

Collection of Insurance Policies and Certificates

• Contact Borrowers/Insurance brokers/Correspondents via email or fax to collect up-to-date insurance policies for the entire mortgage portfolio and address inadequate coverage and lapses of insurance coverage.

• Does follow-ups and escalation of unresponsive borrower to Toronto business unit.

Insurance Policies and Certificates Review

• Conducts thorough review of insurance policies and certificates to ensure validity, accuracy and compliance with the terms of mortgage document.

• Sends noncompliance notices and make sure that revised certificate will be provided which complies to our requirement to avoid lapses or inadequate coverage.

• Escalates to Toronto business unit if there are push backs, waiver request or 5 days before expiry insurance.

• Input and update insurance certificate information to Enterprise/loan management system (new and renewal insurance policy).

Reports Generation

• Responsible in generating and reviewing reports generated on a bi-monthly, monthly, and quarterly basis. These reports include Branch/Correspondent loans insurance expiration, Past due follow-up, Borrower name change, Insurance escrow, Watchlist, Carrier rating, Flood activity, No insurance, Noncompliant tracking, Significant insurance events. The generated reports are being used as reference for collection of insurance policies/certificates, review and monitoring overall insurance to avoid lapses.

Others

• Performs peer quality assurance review.

• And on an as needed basis, assist the Toronto business unit on handling mortgage servicing task, inquiries, and projects.

• Could assist in projects that will allow efficiency savings for Mortgage Servicing Team.

• Assist in testing system upgrade

General Accountability:

The role is mainly responsible in conducting detailed insurance review and overseeing all insurance-related activity on the commercial mortgage portfolio of Manulife. This role is one of the servicing duties that ensure collateral property is protected from potential loss by specific hazards or from liability exposures.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

Qualifications:

• Bachelor's degree in Business Administration, Accounting, Finance, Economics, Mathematics or any related course.

• At least 1-year experience in real estate finance, credit analysis or in mortgage environment

• Experience relating to technical aspects of risk management, property and casualty and financial lines insurance and claims is preferred.

• Strong computer skills including intermediate to advanced Excel proficiency and experience with database applications.

Competencies:

• Keen attention to details.

• Excellent written and verbal communication skills. Ability to converse effectively using the English language.

• Strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service).

• Ability to clearly understand and act on presented problem statement; to comprehend, capture as well as interpret basic customer information.

• Candidate must demonstrate problem solving skills.

• Able to work under pressure, and well-organized

• Candidate must have good organizational and time management skills with the ability to be flexible to changing environments and to work independently and meet tight deadlines.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first cultureWe lead with our Values every day and bring them to life together.

• Boundless opportunityWe create opportunities to learn and grow at every stage of your career.

• Continuous innovationWe invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.

• Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .