Join Otak\'s IT Department during a pivotal phase of digital transformation as we support the growth of our company. We\'re currently seeking an IT Help Desk Analyst for a Temporary to Hire Opportunity. The ideal candidate will be passionate about providing innovative IT solutions and exceptional support to our employees. As an IT Help Desk Analyst, you\'ll play a crucial role in managing, resolving, and escalating IT incidents while assuming full ownership of the issues to ensure complete and accurate resolution. This position offers a dynamic work environment where you can truly make a difference. If you are a proactive problem-solver with a strong technical background, we would love to hear from you! What you\'ll do: Serve as a dedicated advocate for user issues, ensuring that all customer needs are addressed with urgency and precision. Provide first-level support to help customers resolve basic technical challenges. Assess, prioritize, and handle incoming support requests via phone, voicemail, email, and in-person interactions. Employ expert communication and technical skills to swiftly resolve complex IT incidents, handle requests, and support project activities. Diagnose and solve problems related to local and wide area networks, desktop environments, servers, and applications. Liaise with vendors to open and manage trouble tickets, facilitating quick resolution of technical issues. Thoroughly investigate issues by validating problems and identifying known solutions. Manage the full lifecycle of user hardware and software, including purchasing, provisioning new systems, deploying software, and retiring obsolete equipment. Maintain detailed documentation throughout the incident lifecycle and communicate updates to the customer consistently. Administer user accounts across business applications, including Office 365, Active Directory, and Microsoft Teams. Manage email mailboxes, groups, distribution lists, and public folders. What you bring: 2-6 years of experience in IT support, preferably in a Microsoft-centric environment. Associate\'s Degree in a related technical field, or equivalent practical experience. Relevant IT certifications such as MCSA, CompTIA A+, Network+, etc. Exceptional interpersonal and organizational skills, with the ability to manage diverse situations and multiple priorities. Proficient in supporting Microsoft Windows 10/11 and basic Windows Server operations. Experience with Active Directory and Group Policy management. Knowledge of Microsoft software updates, patch management, and endpoint protection (such as Endpoint Central). Skilled in troubleshooting wireless and LAN issues. Familiarity with financial processes including accounting and purchase orders is beneficial. Otak is proud to be an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.