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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

This role provides operational insight and analysis based on examination of existing data and business experience. Manages projects on various strategic initiatives ensuring tactical objectives/milestones are met. Collaborate as necessary on IT enhancement and integration activities.

Our employees work a hybrid schedule. On the days we are not in the office, our teams are able to collaborate using video and screen sharing technology which means you'll feel like you’re part of the team while also enjoying the convenience of working from home.

At BenefitMall, an industry leading provider of benefits services, we believe that it takes great employees to build a resilient organization. Our culture is based on corporate values that focus on inclusion, trust, collaboration, and innovation to help us build a bright future. As a result of listening to our employees, BenefitMall has earned a Top Workplaces USA award three years in a row (2021, 2022, & 2023) based solely on employee feedback and insight! If you want to work for a company where employees are valued and growth is encouraged, BenefitMall could be the place.

REQUIRED RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Monitor and facilitate the transmission of enrollment data to carriers and validate the successful loading of that data into the carrier’s systems.

• Monitor projects & regular scheduled tasks to ensure that deliverables are being completed efficiently, accurately and timely according to established guidelines.

• Meet all deadlines, regardless of time constraints.

• Document, track, and follow-up on open client issues. Work across departments and systems (customer systems, internal systems) to research, analyze and resolve questions/issues concerning system functionality and performance.

• Participate in Continuous Project Initiatives, representing the needs of branch users and other back office personnel; fosters an environment of partnership, professionalism, and respect internally and with other business units.

• Assist the Operations Support queue to ensure reported branch and back office issues are resolved timely and accurately.

• Approximately 5% business travel

• Physical requirements include sitting, frequently speaking and hearing, and occasionally standing, walking, bending, crawling, kneeling, and the ability to lift up to 25lbs.

• Occasional long, irregular hours.

• Other duties as assigned by manager.

REQUIRED QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree required.

• 3-5 years of work experience within the benefits industry.

• Exceptional Computer skills – proficiency in Microsoft Office suite of products, including Word, Excel, and PowerPoint. Basic database knowledge with basic networking experience.

• Experience documenting business requirements and/or standard operating procedures.

• Ability to provide standardized and ad-hoc reports in an organized, professional format.

• General understanding of SQL and utilizing it for data extraction and analysis.

• Must have strong organizational skills and be detail oriented.

• Must be able to handle a variety of tasks simultaneously and prioritize tasks to meet deadlines.

• Must possess a strong analytical aptitude.

• Exemplary attention to detail, with a very high level of accuracy.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/) . Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

CRC supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC is a Drug Free Workplace.

EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) Pay Transparency Nondiscrimination Provision E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)

CRC Group is one of the largest wholesale and specialty insurance product distributors in the United States, providing data-driven insurance solutions for property and casualty, executive and professional, group and individual, and other specialty insurance programs. Learn more at www.crcgroup.com .