Description/Job Summary

Position: Customer Service/Inside Sales Representative

Fantapak, an Inteplast Group Company, is a 36-year-old, leading supplier of poly bags and other packaging materials to distributors in the Industrial, Foodservice, and Agricultural markets nationwide. We are seeking a motivated individual to fill the Customer Service Rep position in our Livonia, MI headquarters. This position works in the office full time.

Position Objective:

This position reports to the Customer Service Manager. Looking for a confident & energetic professional to provide world class service to customers, sales reps, and colleagues.

Duties:

• Develop and maintain strong business relationships with customers and sales reps

• Process and confirm stock and custom purchase orders

• Communicate with customers and sales reps via phone and e-mail

• Proactively resolve customer concerns

• Participate in team and company meetings

• Manage customer expectations by communicating realistic information regarding lead times

• File freight claims for damages/shortages

• Enter stock and custom customer orders into AS400

• Request and obtain custom item/artwork proofs from PO Dept and submit for customer approval

• Provide customer provided labels, BOLs or other shipping documents to the warehouse

• Track shipments and provide PODs (Proofs of Delivery) as needed

• Issue RMAs (Return Merchandise Authorizations) through internal Workflow System

• Process credit memos through internal Workflow System

• Complete CARs (Corrective Action Reports) and handle QIs (Quality Issues)

• Manage and expedite backorders, offering substitute items when necessary

• Promote new products to customers

• Take on new projects and accounts as needed

• Ability to multitask and work on multiple projects at once

• Review incoming container lists and update necessary information on sales orders

Experience Requirements:

• Minimum 2 years Customer Service, Sales or Marketing experience

Skills/Qualifications:

• Proven ability to manage multiple relationships well

• Excellent verbal, written and listening communication skills

• Energy, enthusiasm, strong work ethic, excellent attendance

• Adapt quickly to evolving priorities; fast paced environment

• Proficiency in Microsoft applications

• Ability to learn new technologies quickly

Benefits:

• Medical

• Dental

• Life Insurance

• 401K

• Paid Time Off / Vacation

• Competitive Pay