ASSISTANT SALES OPERATIONS MANAGER

Location: Karachi

MAIN JOB PURPOSE

The purpose of the Assistant Sales Operations role is to be the first point of contact and expert to the Field team & key customers on all aspects of cabinets in enhancing the execution and availability of ice cream in key channels and outlets. They will execute strategies / business policy to balance the necessary revenue from cabinets whilst ensuring all customer outlets have the opportunity to grow their business through access to the best available equipment & service relevant to them. The successful candidate will be a self-starter with imagination and drive to overcome challenges and a curiosity as to how we improve the sales of ice cream to consumers through more and better equipment supported by innovative cabinet operations.

JOB SUMMARY

• Build and maintain strong customer and internal relationships.

• Build strong and sustainable relationships at all levels with a range of wholesale, retail customers & internal stakeholders.

• Develop a deep contact network at head office, regional and outlet level.

• Negotiate effectively with the customer where required – e.g. cabinet pricing / volumes with direct purchased cabinet customers and bundle deals through RTM.

• Manage cabinet / equipment presence at key customer events e.g. trade shows.

• Give first-hand feedback to the cabinet operations team with customer insights and improvement opportunities.

• Provide training and support on Cabinets to field sales team.

• Develop and execute hybrid cabinet scheme integrated into customer and channel business plans!

• Give expert input to customer business plans with the support of a great cross-functional team of Sales Engineer, Customer Service and Aftersales Manager, Brand Managers, Category Managers, Finance Managers and the whole OOH / WRS team.

• Management and development of marketing material including the Unilever Freezer Sales Scheme through the RTM customers and direct discounts through key managed accounts / web deals.

• Ensuring that all activity is legally valid and follows all brand guidelines through liaison with Unilever Legal and Brand teams.

• Contribute to the launch of new products and execution initiatives with customers providing expert input in a timely manner where equipment solutions are a key enabler. o Ensure effective activation of key activity through equipment (e.g. events, promotions, range reviews), through integrated proactive management with end outlet / consumer focus.

• Manage financials and data to efficiently manage and control total fleet as well as driving continuous improvement in execution through cabinets o Uses financials and data to develop cabinet selling strategies to support the long growth ambitions of OOH team raising relevant issues within the tea for resolution. o Develops and manages P&L’s to develop the policy for selling leasing or maintaining cabinets to all customers and channels

• Ensuring regular reviews with customers to monitor cabinet performance / execution in their outlets agreeing corrective action where required

• Collates input to forecasting and co-ordination for annual planning of cabinet volume by channel / customer / cabinet for both FOL and Customer purchased assets.

• Ensure customers are compliant with agreed trade terms / agreements for assets; where these are breached seek a resolution and monitor implementation of agreed counter measures.

  Also has key interfaces with: WRS Team including Logistics, Aftersales, Purchasing, Business Process, Engineering & in the OOH team Brand Managers, Category Managers, Customer Care Team (Finance, Supply Chain).

  KEY REQUIREMENTS

• Bachelor’s/Master’s Degree

• 3-4 years of relevant sales experience in FMCG/Snacking industry is preferred

• Minimum 2 years of relevant customer management experience in equipment supply to catering outlets or similar asset dependant FMCG environments.

• Experience of managing equipment buyers /customers

• Strong technical understanding of refrigeration equipment is preferred.

  Skills

• Exhibit all Standards of Leadership (purpose & service, personal mastery, business acumen, talent catalyst, agility, consumer love and passion for high performance)

• High on objective rigor where efforts are focused towards a business target pegged to key priorities and market realities

• Extremely up to date with technology globally and leverage it in their area

• Thinks transformatively & influence people around to accept difficult changes

• Should be be able to negotiate with customers and lead teams

• Commercial and financial acumen.

• Analytical ability to draw insights from data and propose action

• Competent with Excel and key business systems

• Entrepreneurial flair to find creative solutions for customers

Unilever es una organización comprometida con la equidad, la inclusión y la diversidad para impulsar los resultados de nuestro negocio y crear un futuro mejor, cada día, para nuestros diversos empleados, consumidores globales, socios y comunidades. Creemos que una fuerza laboral diversa nos permite igualar nuestras ambiciones de crecimiento e impulsar la inclusión en todo el negocio. ¡En Unilever estamos interesados en que cada individuo traiga su 'Whole Self' al trabajo y esto te incluye a ti! Por lo tanto, si necesita algún requisito de soporte o acceso, le recomendamos que nos avise en el momento de su solicitud para que podamos apoyarle a través de su viaje de reclutamiento.

Job Category: Développement de la clientèle

Job Category: Customer Development

Job Category: Ventas

Job Type: Field Sales Specialist_Proximity

Industry: UnileverExperiencedProfessionals