Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Career Level - IC3

Responsibilities

Job Description

Resource would play a lead role in running Upgrade, Enhancement and Support projects for Oracle ERP/SaaS/Fusion customers and should have experience in working on Support and Implementation of EBS/Fusion SaaS Financials.

The job involves working with customers in different time zones and resource should be flexible to work in shifts including night shifts

Resource should be able to independently work on Financial functional flows.

Functionally good in development and experience on EBS Finance Modules

Resource should be able to investigate, analyze, design and develop solution for enhancements/developments related to Finance Process Flows.

Resource should be able to identify the impact of patches and determine functional and technical steps required to minimize the disruption to business.

Report progress/status/risk/issues on Support and Development at regular basis.

Resource should be able to lead the support team in Incident and Problem Management and come up with innovative solutions in short span of time.

Resource should be able to understand customer requirements/user stories and implement practical solutions.

Resource should be able to manage the complete Enhancement pipeline and manage the scope, time and cost and delivery of all the Process Flow Improvements.

Resource should have hands on knowledge and expertise on Oracle Apps R12 (Financials) and Fusion/SaaS modules

Resource should have Good knowledge of business processes and application setups and the impacts of one setups to another.

Personal Attributes

Self driven and result oriented

Strong problem solving/analytical skills

Strong customer support and relation skills

Effective communication (verbal and written)

Focus on relationships (internal and external)

Strong willingness to learn new things and share them with others

Influencing/negotiating

Team player

Customer focused and customer facing skills

Confident and decisive

Values Expertise (maintaining professional expertise in own discipline)

Enthusiasm

Flexibility

Organizational skills

Values and enjoys coaching/knowledge transfer ability

Values and enjoys teaching functional/technical courses

Other essential skills

Experience in understanding customer requirement.

Good knowledge of business processes and application setups

Customer facing

Lateral thinking

Time Management

Good Functional expertise on EBS/integrations architecture

Working knowledge with OMCS/SaaS teams would be an advantage.

OCI Certified / ITIL Foundation Certification in IT Service Management / Six Sigma.

Your Qualifications

The candidate should have 6+ years of experience in Oracle EBS Financials including a minimum 2 years of leadership experience working at a customer facing role. High commitment with his/her customers is must.

Skills - Functional Design, Implementation and Support skills in Financials (Accounts Receivables, Accounts Payables, Cash Management, Internet Expenses, EB Tax, Fixed Assets & General Ledger).

Technical Skills - Oracle Database, SQL, PL/SQL

Ready to work in shifts including night shift. The role will be based in Bangalore / Hyderabad.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. A primary point of contact for customers, you are responsible for managing diverse customer situations and escalated issues.

As a Sr. Support Analyst, you will be the Functional interface to customers and Internal Oracle Teams for resolution of problems, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role.

BE, BTech, MCA , MBA or equivalent preferred. Other qualifications demonstrating an understanding of Oracle EBS Financials at a functional and technical level may be considered.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer