We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

1. The Opportunity:

We are looking for Claims Manager to build, maintain and manage relationship with medical providers/partners networks to provide excellent and effective service to customers in healthcare.

You shall work with dynamic, professional, and strong core values organization.

2. Responsibility:

• Building and maintaining excellent relationship with medical providers/partners networks, managing medical providers networks to provide excellent and effective service to customers in healthcare;

• Expanding medical service providers network continuously aiming to make medical service providers become one of key competitive services for claims and to support MVL’s strategies;

• Providing training courses/workshops with medical providers/partners network for excellent healthcare services;

• Contribution as Subject Matter Expert in projects relating to enhance healthcare services;

• Collaboration with cross departments/functions to smoothly solve all claims-related issues and reach claims objectives;

• Duties to support Department targets and Company objectives as and when assigned by Team leader/Line Manager

• Hybrid Working: Office & Field

3. How will you create impact?

This role reports to Head of Health Claims. You are Claims Manager to build, maintain and manage relationship with medical providers/partners networks to provide excellent and effective service to customers in healthcare.

4. What motivates you?

• You obsess about customers, listen, engage, and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

5. What are we looking for?

• Education: University degree in economics or equivalent, preferably in insurance field. English intermediate is preferred.

• Minimum 2 years of healthcare insurance/services, medical service providers/partners development experiences

• Deep relationship with medical service providers/ partners at least 2 years.

• Having Microsoft office and teamwork.

• Having mature negotiation, stakeholder management and communication skill.

• Being careful, proactive, enthusiasm, hardworking, collaborative and honesty.

• Being able to work under high pressure.

• Good attitude and respect colleagues.

6. What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

7. Our commitment to you

• Values-first cultureWe lead with our Values every day and bring them to life together.

• Boundless opportunityWe create opportunities to learn and grow at every stage of your career.

• Continuous innovationWe invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.

• Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .