APL Logistics Americas, Ltd Rep I, Customer Sevice in Hai Phong, Vietnam

Rep I, Customer Sevice


  • Execute customer’s service requirements from Bookings, Cargo movement to Data Transmission, Documentation and Invoicing.

  • Cooperate with worldwide agents to handle shipments.

  • Problem solving in order to improve service delivery standards and minimize cost impacts.

  • Ensure customer satisfaction and feedback to customers in professional manner.

  • Prepare reports, update system timely and accurately.

  • Understand and comply with Daily Management Process to ensure our world class service.

  • Seek continuous improvement in daily operations.


  • University degree in Economics, Foreign Trade.

  • 2 years of experience in forwarding, logistics, import & export company.

  • Good at Internet, MS Office (Excel, Word, Power Point).

  • Have good Customer Service and Communications skills

  • Good at English (speaking & writing)

  • Knowledge and experience in logistics management, warehousing.

  • Can work under pressure.

Job: Customer Service

Primary Location: VN-VN-Hai Phong

Work Locations

VNM Hai Phong(SGN02)

Room No.: 401- 404, No. 3 Le Thanh Tong Street, May to Ward

Ngo Quyen District

Hai Phong

Organization Region South-East Asia

Job Schedule Full-time

Job Type Standard

Travel No

Req ID: 180000NR