APL Logistics Americas, Ltd Load Planner in Farmington Hills, Michigan

Load Planner

Description

This position is responsible for planning and coordinating the pickup and delivery of shipments as requested by customers. It is the Load Planner responsibility to ensure that every shipment is planned, scheduled, and delivered in the most efficient way possible, while maintaining on-time and customer service standards as expected by both internal and external customers.

Keys Results (KPI’s)

Result Measurement (Metric)

Order Entry for orders not received via EDI

100% accuracy on manually entered orders, reflected as no issues with pickup or delivery

Event Entry for shipments w/o EDI events

Timely and accurate entry of events and timely follow up on distressed shipments including communication to customers

On time shipment pickup and delivery

Impacted by employee ensuring proper modal and carrier selection and identifying any issues to customer

Shipment accuracy and customer responsiveness

100% accuracy on shipment entry, reflected as no issues with pickup and no customer impact due to delayed response on APLL’s part

KEY ACCOUNTABILITIES/JOB DUTIES

% OF TIME

Review shipments to determine appropriate transportation mode to meet the customers shipping and delivery requirements, select the most cost effective and service reliable carrier, optimize shipments per business rules

30

Update information as needed into TMS insuring data accuracy for proper carrier load tendering and shipment/ load record retention.

25

Respond to customer inquiries (email, telephone, etc.)

25

Troubleshooting distressed shipments, including transit, damage, shortage and lost freight

10

When requested, assist with research and resolution of freight invoice variations and billing issues to ensure correct carrier A/P and customer A/R

10

Qualifications

Required Education

  • High school and/or 1 year relevant experience

Experiences

  • Experience in team-based environment

  • Experience in customer service environment and providing ongoing support to meet appropriate deadlines/requirements, problem solving, coordinating, and follow-up.

  • Experience in the transportation/logistics industry with a background in dispatch or customer service

  • Experience working in OTM application preferred but not required

Skill Sets

  • A demonstrated professional service-oriented demeanor with the ability to handle customers via telephone with appropriate tone, diction and enthusiasm.

  • Basic PC workstation skills in Windows, Outlook mail, Excel and Word

  • Good oral/written communications skills

  • Knowledge of Dow business preferred but not required.

  • Ability to work overtime as needed

  • Teamwork - showing a commitment to teamwork and collaboration.

  • Respect - extending dignity and respect to all people.

  • Customer Focus - achieving Company, department, and personal goals through a strong customer focus.

Language Skills

  • English (required)

  • Bi-lingual Spanish (helpful)

Job: Operation

Primary Location: US-MI-Farmington Hills

Work Locations

USA Farmington Hills(2205)

34119 W 12 Mile Rd Suite 300

Farmington Hills,48331

Organization Region North America

Job Schedule Full-time

Job Type Standard

Travel No

Req ID: 1800019P

The company is committed to and supports equal employment opportunity and affirmative action to all employees and applicants for employment. Equal employment opportunity means equal treatment of employees and applicants without regard to the following legally-protected characteristics: race, color, religion, creed, sex (gender identity), pregnancy (including childbirth and related medical conditions), sexual orientation, marital status, national origin, ancestry, age (40 and over), medical condition, genetic information (including characteristics and testing), veteran status, physical or mental disability status or any other legally-protected status.