Description:

Proactive, target-based selling, ensuring total revenue optimization. Assisting the Sales department (all segments) to ensure smooth and efficient reservations processed and acting as liaison between Sales & Operational departments.

Operational

· Processes all reservation requests by telephone, Email, OTAs and RESERVE system, promptly and accurately to the established standards.

· Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.

· Ensures proactive sales conversion on target-based selling strategies and objectives. Cross-sells all elements of the Hotel (Rooms, F&B Restaurants and Spa)

· Ensures highest reservation conversion rate with minimum abundant calls lost.

· Ensures a sales attitude is adopted at all times and maintains an awareness of sales opportunities within the hotel.

· Follows up on all tentative bookings from Sales department to ensure minimum wash to our holding business and to ensure all bookings are legitimate with guaranteed liabilities.

· Responsible for groups attrition, ensures daily check on group wash or update and keeps DRS Ensures a high level of product knowledge of the hotel and local area.

· Adheres to pre-set availability, rate controls & promotional activities.

· Update No-shows and cancellations on all OTA's without fail to avoid and unwanted commissions.

· Responsible for maintaining Rate parity across all booking Channels (Website, OTA, GDS, Travel Agents Etc.)

· Develops and maintains a high level of communication with all major sources of business and advises the Director of Revenue Strategy feedback where necessary.

· Checks daily arrivals and informs concerned personnel of any missing information.

· Preparation of weekly and monthly reporting on conversion, total revenue captured and up-selling target achievements.

· Assists and prepare in groups pre-arrival process and also preparing group rooming lists, when directed.

· Inbound and outbound call management and leadership.

Customer Service

· Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.

· Act as a main resource for reservations needing assistance technically or with regards to achieving customer satisfaction.

· Maintains positive guest and colleague interactions with good working relationships.

Qualifications:

Ideally with a university degree or diploma in Hospitality or Tourism management.

Minimum 2 years work experience as Reservation Coordinator or Front Office in a larger operation.

Good problem solving, administrative and interpersonal skills are a must.

Primary Location: AE-DU-Dubai

Organization: Grand Hyatt Dubai

Job Level: Full-time

Job: Reservations

Req ID: DUB005537

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.