As the Director of Digital Customer Experience and Loyalty EMEA, you inspire and develop people through active engagement. You will evolve our approach to loyalty platforms and digital experience whilst working hand-in-hand with our licensees. You will pioneer in innovation across our rapidly expanding region. Growing and developing your team's capabilities and leadership will bring you joy.

In this role, you will lead the digital customer experience evolution for the region influencing everything from our mobile app experience, including payments to our customer loyalty initiatives, through to unchartered prospects we hope to scope and develop over time. We have ambitious growth plans for our digital offering to our customers where you will be at the forefront of bringing these plans to fruition.

As our next Director of Digital Customer Experience and Loyalty EMEA, you will play a critical role in driving growth, through working in partnership with our technology and brand teams whilst wearing your enterprise leadership hat.

Seize this role for a sense of belonging, joy, and abundant opportunities for personal and professional growth.

The Key Requirements.

• Have experience of managing and developing digital experiences and reward programmes in a retail or similar segment in which scalable, replicable programs and initiatives have been created and implemented successfully.

• Have strong technical digital knowledge to be able to translate technical requirements to non-technical stakeholders

• Have strong storytellingand influencing skills

• Have solid experience of working in a matrix multinational organisation

• Have appreciation for cultural and geographical nuances

• A servant leadership approach to your team of 15 great partners

Joining Starbucks means being part of a business that nurtures human connection through the craft of coffee. We bring our true selves to work every day, fostering a sense of belonging and community.

Our mission is to create community through every cup and interaction. We aim to triple our region's size in three years as a global retail organization.

At Starbucks, inclusivity, care, and growth are fundamental. We appreciate and value each other, fostering a culture of authenticity. This is an opportunity to bring your true self to work and make a meaningful impact. Our culture sets us apart as an employer of choice, creating a workplace where everyone belongs and care is central.

The Benefits and Perks...

• 3x annual life assurance

• 20% performance bonus

• $50,000 stock

• Bupa medical insurance

• 4% pension

• 4% flexible benefits

• 25 days annual leave

• 4 weeks per annum remote working

• Maternity and Paternity - 26 weeks

• 30% staff discount

• Hybrid working - 50% in office, 50% from home

• FREE weekly product

• Great transport links - Gunnersbury or Chiswick tube stations. Limited free parking on site.

The Next Step...

Come on down and join us - we know you will love it!

Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression

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