Description

Are you interested in joining the team behind Amazon’s newest innovation? Come help us work on world class software for our customers!

The Amazon Kindle Engineering Support team provides tier 3/4 production engineering support and is also responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.

Some of the key job functions: - Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services

• Work on operations and maintenance driven coding projects, primarily in Perl or shell scripts, web technologies, with the potential for Java based projects

• Software deployment support in staging and production environments

• Develop tools to aid operations and maintenance

• System and Support status reporting

• Ownership of one or more Digital products or components

• Customer notification and workflow coordination and follow-up to maintain service level agreements

• Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set

Key job responsibilities

This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. Some of the key job functions of the support engineer are: - Provide engineering support of our incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.

• Work on maintenance driven coding projects, primarily in Perl or shell scripts, web technologies, and Java based projects.

• Read and understand complex application code and make code fixes to resolve support issues

• Software deployment support in staging and production environments.

• Develop tools to aid operations and maintenance.

• System and support status reporting.

• Ownership of one or more digital products or components.

• Customer notification and workflow co-ordination and follow-up to maintain service level agreements.

We are open to hiring candidates to work out of one of the following locations:

Chennai, TN, IND

Basic Qualifications

• 2+ years of software development, or 2+ years of technical support experience

• Bachelor's degree in engineering or equivalent

• Experience troubleshooting and debugging technical systems

• Experience in Unix

• Experience scripting in modern program languages

Preferred Qualifications

• Experience with AWS, networks and operating systems