BE PART OF GROWING TEAM!

Your Role

Monitor, supervise and measure team performance across all task in Air Logistics to achieve company defined goals and KPI's that contribute to the growth of the organization. Performs operational and administrative tasks as needed.

Your Responsibilities

• Ensure service is delivered to our customers meets the agreed Key Performance Indicators, SLA (>99%), Productivity Improvement (as per target), Quality (>99%) on a weekly/monthly basis.

• Identify performance related issues, conducts root cause analysis, develop actions plans for improvements and implement corrective actions using TIC feedback queue and emails

• Collaborate with ABPs, local process specialists, systems specialists, Team Manager, country Process Managers for any concerns and updates on the Work Instructions.

KPIs & Targets:

• AHT / Productivity improvement

• SLA compliance

• Quality performance

• Automation/eTouch

Your Skills and Experiences

• Bachelor's Degree

• People Oriented

• Excellent communication skills

• Organizational and time management abilities

• Ability to learn and work with systems

• Flexible to any work schedule

Good Reasons to Join

We offer opportunities where you can grow your expertise, shape processes and deliver innovative solutions. We are continuously growing our local and global network and our product portfolio creating career opportunities in different fields of work worldwide. We deliver high quality solutions to our customers and are proud to be a leader in the logistics industry.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.