We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Hybrid

Job Description

The opportunity

The Capability Development Manager will be responsible for designing and delivering impactful training programs focused on knowledge transfer, skill development, and performance improvement for our sales distribution teams covering Advisors, Leaders, and Sales Management Teams. This role will ensure that our sales force has the tools and capabilities they need to achieve success.

Responsibilities

Program Design & Delivery:

• Training programs to sales distribution teams across various geographical locations (may involve travel) including but not limited to the following:

• (1) Standardized Leader Development Programs

• (2) Engaging and effective training programs that address identified needs, incorporating a blend of learning methods (e.g., instructor-led training, eLearning modules, simulations, coaching).

• (3) Learning & Development roadmap for the Sales Management Team.

• (4)Provide ongoing coaching and support to reinforce learning and address individual needs.

• Partner with subject matter experts and sales leadership to identify learning objectives and program content.

Governance Implementation:

• Establish and maintain governance structures for L&D initiatives, ensuring alignment with organizational policies and compliance standards.

• Monitor and evaluate the effectiveness of learning programs, making data-driven recommendations for continuous improvement.

• Track and measure the effectiveness of training programs through assessments and feedback mechanisms.

• Prepare regular reports for leadership, highlighting the effectiveness of learning initiatives and suggesting areas for improvement.

• Manage the training budget and ensure efficient use of resources.

How will you create impact?

The role will report to the Head of Agency Capability and Development.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Bachelor’s degree in organizational development, or any business-related courses.

• Minimum 2 years experience in leading teams.

• Minimum 5 years of experience in designing and delivering training programs, preferably in a sales environment.

• Proven experience in adult learning principles and instructional design methodologies.

• Excellent communication, presentation, and facilitation skills.

• Ability to develop engaging and interactive training content.

• Strong analytical skills and the ability to translate data into actionable insights.

• Ability to delivery results through teams and manage multiple projects simultaneously.

• Experience with Learning Management Systems (LMS) a plus.

• Travel required.

What can we offer you?

• A competitive salary and benefits packages.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first cultureWe lead with our Values every day and bring them to life together.

• Boundless opportunityWe create opportunities to learn and grow at every stage of your career.

• Continuous innovationWe invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.

• Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .