Description

Operations Technology Solutions (OTS) at Amazon is at the forefront of creating, securing, and maintaining advanced technical infrastructure and devices. These innovations span across Amazon's diverse landscape, including Fulfillment Centers, Transportation, Logistics, Specialty Fulfillment, Air, and Pharmacy sectors. Our skilled operators count on OTS to test, certify, deploy, and sustain state-of-the-art network solutions and end-user equipment at approximately 2,500 global sites where Amazon thrives. Committed to exceeding customer expectations, OTS ensures a secure and reliable infrastructure through its extensive network of over 4,000 field technicians and engineers. These professionals are vital in managing the daily operations and growth of Amazon's vast fulfillment and logistics network.

Key job responsibilities

You are a builder who solves straightforward problems using technology solutions composed of smaller or stand-alone components and processes, including small tools and applications. You work at the tactical level to improve your team’s projects, infrastructure, operational performance, and stability. Given a defined problem, you can deliver a solution which is logical, maintainable, that uses appropriate technologies, and is delivered on time. You are learning current engineering best practices: you get your designs, code and procedures reviewed, and you incorporate feedback. You test your solutions. You are learning to write clear, accurate and concise documentation. You classify, store, and handle data in accordance with Amazon policies. You actively seek input and guidance from your manager and peers and apply that guidance to your work.

You are a participant in your team’s design, scoping, and prioritization discussions, and are learning to understand how the team makes decisions within the context of business goals and customer needs. You ensure your own solutions address the goals of your team and improve the customer experience. You are learning to identify and scope problems and opportunities arising from technical discussions, how to calculate costs of proposed solutions, and how to make technical trade-offs.

You assume responsibility for the state of both the systems you inherit and the ones you produce and learn to apply the principles of operational excellence to all facets of your work.

A day in the life

• Work closely with Product Management to break down feature requirements into software deliverables

• Develop and maintain secure and performant software features and systems for Operations and Operations IT customers

• Actively participate in software and system design reviews

• Participate in the team on-call rotation where you will triage, communicate status, escalate, and remediate critical issues quickly

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

• Medical, Dental, and Vision Coverage

• Maternity and Parental Leave Options

• Paid Time Off (PTO)

• 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team

• Our customer is the business. We obsess over the end user experience, but we build our strategy based on the business's requirements

• We provide solutions to our customers initiatives, not barriers. However, we cannot allow them to make poor decisions, especially in employee safety and information security

• We have a requirement for "zero-touch" deployment and support for all operational technology

• Our organization is an incubator for Amazon tech talent. We encourage and celebrate upward and lateral movement internally and externally for our talent

We are open to hiring candidates to work out of one of the following locations:

Austin, TX, USA | Bellevue, WA, USA | Nashville, TN, USA

Basic Qualifications

• Experience in automating, deploying, and supporting infrastructure

• Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust

• Experience with Linux/Unix

Preferred Qualifications

• Experience with CI/CD pipelines build processes

• Experience with distributed operational health and performance monitoring systems

• Experience tools for automation (building, testing, releasing or monitoring)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $89,200/year in our lowest geographic market up to $202,700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.