Description

Amazon Payments is looking for a high energy Senior Program Manager to drive product and operational excellence in Global Payment Tech on the Product Performance team.

In this position, applicants will be responsible for driving operational excellence and building the appropriate work-streams to enable programmatic excellence for both our internal businesses and customers. Applicants should be comfortable with ambiguity and willing to roll up their sleeves to get the job done. Ownership and Bias for Action are extremely important, and applicants should have a proven track record of managing short term and long-term projects.

The ideal applicant will possess both a business background that enables them to drive product delivery as well as a technical background that enables them to easily interact with software development engineers. The candidate should be creative, extremely detail oriented, customer obsessed, analytical, have global perspective and an understanding of the digital commerce and payments industries.

This opportunity also requires, problem-solving, project management, data analytics and exceptional communication. At the core of the position is high attention to detail and delivering high quality results on time. You will play a critical role to enable Amazon Payments continuing scalability by raising the bar of our external partner’s quality, availability, and efficiency.

An ideal candidate will have

· Exceptional interpersonal and communication skills, both written and verbal, with internal and external audiences

· Excellent problem-solving skills and deep-dive abilities including trouble-shooting production issues or identifying potential risks

· Minimum 5-year experience in supporting or operating large-scale systems integrating with external partners

· Consistent track record of delivering large-scale initiatives with internal and external stakeholders and partners

· Self-motivated with the ability to multi-task and prioritize in demanding situations and meet deadlines

· Ability to effectively work in a cross-functional environment with technical, business operations, and product management teams

· Product Management, Project Management and Data Analyst experience to build operational tools

Key job responsibilities

We'll trust you to: ·

· Work closely with engineering, business operations, and product teams to drive program execution for critical initiatives across Payments Engineering

· Build business and operational metrics to identify trends and areas for improvements

· Effectively use internal analytics and support tools to develop dashboards, identify root causes to drive corrective actions and resolution

· Prioritize enhancements to deliver technical, operational and product feature improvements

· Develop your knowledge of partner specifications and payments industry capabilities to identify best-in-class performance

We are open to hiring candidates to work out of one of the following locations:

Austin, TX, USA

Basic Qualifications

• 5+ years of program or project management experience

• Experience using data and metrics to determine and drive improvements

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• 5+ years of working cross functionally with tech and non-tech teams experience

• Bachelor's degree

Preferred Qualifications

• 4+ years of driving process improvements experience

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

• Payments industry experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.